A 99.9% Server Uptime
Our shared hosting platform is based on a reliable, top–quality hardware architecture and a strongly tweaked version of Linux. That’s why, no matter what your site is, or how many website visitors you have, or even if there’s a DDoS attack, our physical machines will remain up and your websites will stay online.
All Linux shared hosting packages offer a 99.9% server uptime guarantee. And no matter which datacenter you opt for, our guarantee remains unchanged.
A 99.9% Network Uptime
Apart from our cloud hosting platform, we’ve also built our very own internal network in each one of our datacenters. Everything is based on top–of–the–line hardware parts manufactured by Juniper. Additionally, on each router, we’ve set up a firewall with a sophisticated set of rules as a way to filter out all questionable requests.
As a result, in each of our datacenters – in our datacenter in USA, in our datacenter in United Kingdom, in our datacenter in Finland, in our datacenter in East Europe and in our datacenter in Australia, you will enjoy a 99.9% network uptime guarantee. And this guarantee applies to all web hosting solutions in each and every datacenter.
A 30–Day Money–Back Guarantee
Just like with every other service, when it is your money at risk, you can’t feel truly secure. Because of this, with all our cloud hosting plans our company offers a 30–day money–back guarantee. If you do not feel satisfied with our hosting service or in case you would like to use an even more robust web hosting solution, like a Linux VPS or a Linux dedicated hosting – we will give you a full refund, with no concealed fees or refund taxes.
24/7 Technical Support
If you happen to have a hosting company, your customer service technicians are of supreme importance. For this reason, we have diligently hand–picked a highly trained group of techs, each with several years of training behind his back. With their help, our company offers 24x7 support with all our hosting plans.
And not just that, we offer a 1–hour response time guarantee. All technical support requests are answered in under sixty minutes and our average response time is just 20 minutes!