Technical Support Channels
A 1–Hour Response Guarantee
Every single assistance request you submit to us will be replied to within maximum 60 min. If for any reason whatsoever your ticket or e–mail calls for additional assistance from an admin, we will forward it and leave a comment to let you know that your issue is being examined. If you order the Administration Services package, all of the server management services included there will be executed at a time of your choosing.
An Exceptional Help Desk Support Service
- We’ll be at your disposal 24/7 to reply to any questions that you may have with regard to our Web Hosting Control Panel and any of the applications that we have pre–installed for your convenience on the dedicated server. In case you also need support tackling server management procedures, you can take a glimpse at our Administration Services package, which includes backup storage space, Operating System updates every week, server monitoring and restarting procedures, plus installation and problem troubleshooting services.
A User–Friendly Help Area
We have equipped the Web Hosting Control Panel with a detailed knowledge base, which offers elaborate explanations of its features and functions. Moreover, we have prepared exhaustive video tutorials that will further demonstrate to you how to perform a specific task or resolve a common issue. All the help articles and the tutorial videos are easily accessible from each section of the Web Hosting Control Panel via the Videos and Help buttons located in the upper right corner.