Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Delivering quality support promptly is our main priority, so that we backup each Linux shared hosting plan with a one hour ticket reaction guarantee. After you present a ticket or send us an email, our user customer assistance crew will try their best to generate the most adequate remedy for your case and to provide you with assistance promptly.

  • Top quality support service

  • A Top–quality Support Service

  • Our help support service is supplied by a group of experienced technicians who will be prepared to respond to your query in a timely manner. You can easily speak with the technical support staff by launching a help and support ticket from your Web Hosting Control Panel or by submitting us an email. On business days, you may as well call us on the phone or use the online chatting solution.

  • Intuitive help center

  • An Intuitive Help Section

  • Our company has incorporated an extensive practical knowledge base into the Control Panel to enable you to obtain important step by step instructions any time. Each area of the Control Panel features its own contextual support area offering a selection of how–to content articles. We have also prepared video tutorials to present you with a better visual representation of the way in which to perform any given process.