Support and Help Channels

  • 1 hour ticket response time

  • A 60 minutes Inquiry Response Warranty

  • Each ticket you submit to the customer support team will be replied to within approximately 60 mins. All basic queries will be taken care of asap. Nonetheless, if the assistance question you have sent us requires some help from a proficient admin technician, we will address the ticket to him and will let you know about the delay.

  • Top quality support service

  • Top–class Customer Assistance Service

  • We’ll be on–line for you 24 hours a day to provide information and client support and to assist you with any trouble that you could possibly come across when managing your virtual server. We’re able to aid you with all pre–installed software packages, plus your OS, server management panel (depending on the VPS type) and the Web Hosting Control Panel produced completely by us.

  • Intuitive help center

  • An Educational Help Zone

  • Each part of the Web Hosting Control Panel that is provided free–of–charge with your VPS includes an included knowledge base. You will see a bunch of comprehensive how to content articles and a number of step by step video lessons that demonstrate all the normal site managing tasks. You can obtain them by simply clicking the Help or Video control keys in the top right corner of each Control Panel section.