A lot of persons who start using their very first web hosting account, or change companies, frequently have inquiries with respect to how particular things are accomplished or experience problems when setting up various things such as e-mails, website settings, etc. That’s why, many companies have prepared documentation with the most popular questions and issues in order to help their clients get info swiftly and easily. Consequently, the help desk staff can focus on real problems that certain clients may be experiencing, since the solution for the smaller things will already be available on the World Wide Web and clients can fix them without having to touch base with the client care staff. Having thorough documentation is critical, particularly for new users with zero prior experience, since the hosting service involves a huge amount of functions and lots of people can get confused about what action to take. A good information repository can both help you accomplish the things that you want and become aware of how the hosting service works in general.

Extensive Online Documentation in Shared Hosting

If you have ordered your very first shared hosting account from our company or have transferred your site over to us, you will become used to our platform and our custom-created Hepsia Control Panel before you know it due to the fact that we have compiled an exhaustive web-based knowledge base where you can find all the information that you could ever need – both general info in regard to the web hosting service as a whole and more concrete info about the different functions that you can make use of and the difficulties that you might chance upon. The articles are available in two places. The whole article archive can be accessed through the Help section of the Control Panel. You can access relevant articles about the different functions in each section of the Control Panel as well. You can get to know how to accomplish de facto everything, from enabling an .htaccess config file to managing an electronic mailing list, and all the articles include in-depth instructions, so you won’t ever get bewildered because of an ambiguous text. Surely, in case you come across a more specific problem and you can’t find an adequate solution in our knowledge base, you can contact our customer care team 24-7.

Extensive Online Documentation in Semi-dedicated Hosting

The Help section of the Hepsia hosting Control Panel, which is included in our Linux semi-dedicated hosting, will permit you to access the thorough online support documentation that we have compiled for you. The articles themselves contain general information on our hosting services, informational manuals about the various features that you can access, as well as troubleshooting instructions that can help you recover common issues that you could come across. The topics that we’ve covered include de facto everything, from elementary things such as how to host a brand new domain in the account, to more intricate ones such as which SSH commands are allowed on the semi-dedicated servers. Relevant articles about the features of a particular section of the Control Panel will always be available in the right corner of the page that you’re on, while the entire article collection is accessible through the all-inclusive Help section.