In case you’ve ordered a hosting package and you’ve got certain questions with regard to a concrete function/feature, or in case you have run into some difficulty and you need help, you should be able to touch base with the respective client support staff. All web hosting providers use a ticketing system regardless of whether they provide other methods of contacting them apart from it or not, because the easiest way to handle a problem most often is to open a ticket. This form of correspondence makes the replies exchanged by both sides simple to follow and enables the client support team representatives to escalate the situation in case, for example, an administrator should get involved. Most often, the ticketing system is not directly linked to the hosting space and is part of the billing account, which suggests that you will have to use at least 2 separate accounts to get in touch with the help desk staff and to actually administer the hosting space. Non-stop switching between the accounts might be a headache, not to mention the fact that it takes quite a bit of time for most hosting providers to process the ticket requests themselves.

Integrated Ticketing System in Shared Hosting

The ticketing system that we are using for our Linux shared hosting is not separate from the hosting account. It is part of our all-embracing Hepsia Control Panel and you’ll be able to access it at any given moment with just a few clicks of the mouse, without signing out of your account. The ticketing system includes a quick-search field, which will help you find de facto any support ticket that you’ve submitted in the past, if you need it. Plus, you can read knowledge base articles that are relevant to different problem categories, which you can pick, so you can learn how to resolve a given problem even before you actually post a ticket. The ticket response time is maximum 60 minutes, which means that you can get quick assistance whenever you need it and in case our technical support staff advises you to do something inside your account, you can do it immediately without logging out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting, was developed with the belief that you should be able to manage everything connected with your semi-dedicated server account in one location and the support tickets are not an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you have a query or come across an obstacle, you can touch base with our customer service staff representatives instantly without needing to use a completely different interface. You can browse through your files or check different settings in your account while submitting a new ticket or reading the response to an old one. In case you’ve got multiple tickets and you’d like to find a particular one, you can resort to the intelligent search box, which is available in the Help section of the Hepsia Control Panel. We will make sure you get a reply in no more than an hour irrespective of the essence of your query or problem.