A live chat is among the channels of communication provided by some web hosting suppliers as part of their support service. Determined by the company, the chat is used for billing, pre-sales and/or tech assistance. This way of communication is quicker as compared to a support ticket and it'll make it much less likely to misunderstand or misspell anything compared to a telephone call with a representative. What's more, when the trouble that you have requires some time to be reviewed and dealt with, you'll be able to do something different at the same time rather than just waiting, as you'd have to do if you call. You can also employ a live chat support service without spending a dime provided that you have Internet access even if your hosting provider is located in another country and they don't have a local telephone number that you can call.

Live Chat Support in Shared Hosting

Together with the phone and ticket support, we provide live chat support too. You will be able to contact us every day, which includes holidays and weekends, and we can give you more details about the Linux shared hosting that we offer if you are not a customer yet, or about common and billing questions in case you already have an account. Though for solely tech matters you need to open a trouble ticket to the technical assistance team, since such matters require extra time to be taken care of, you may still contact us on the live chat for some tech info. To give you an example, we are able to help you set up an email address in your email client or troubleshoot a number of problems, saving you a long time. Even if our phone lines are already off for the day, you'll be able to talk to a live person.

Live Chat Support in Semi-dedicated Hosting

We have a live chat service that is designed for all our potential and active clients. If you're looking for a new hosting account, you can chat in real time to one of our representatives and receive more info about our Linux semi-dedicated hosting so as to choose the best package for your web sites. In the event that you already have an account with us, we'll support you in a very timely manner with general, billing and 1st level techmatters. Although sometimes you'll need to open a support ticket as there're troubles that cannot be resolved through a live chat, we can help you with numerous basic tasks, for example installing an e-mail account in an e-mail client or redirecting one domain name to another one. This way, you'll receive prompt support and you will save time and effort.