One-Hour Response Guarantee in Shared Hosting
In case you are using any of our Linux shared hosting and you have a question or encounter some difficulty, you can contact us 24-7-365 by submitting a ticket or by sending an e-mail and we guarantee that you’ll have a response in less than 1 hour. If the issue can be solved, we will do it before we get back to you, whilst if there’s something that you have to do on your end, we will supply you with all the needed info – what settings to check, what possible solutions to try, etc. Normally, you will obtain a reply within half an hour max, so waiting for hours or even for more than 1 day to obtain help is something inconceivable. Our sixty-minute reply guarantee is valid for any query that you may have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because of the fact that we are aware of just how important it is to receive swift help, we promise that you won’t ever need to wait for more than an hour to receive a reply to any ticket that you open via your semi-dedicated server CP. The fact is, you’ll rarely have to wait around for more than twenty-thirty minutes and this is valid for any issue no matter what its nature is – technical, general or billing. Furthermore, our tech and client support team is available to you 24 hours a day, so even in case you post a ticket during national holidays, you will invariably receive a lightning-fast reply, which will include the answer to a query, the solution to a complication or the info needed to sort out an issue yourself – in case there’s something that you need to do on your end. With us, you’ll never need to spend a day waiting for a reply like you would with other web hosting companies.