There're lots of shared hosting providers available, however the majority of them are resellers who have minimal resources, particularly in terms of support. One way to distinguish them is the option to reach the company over the phone. The level of support that you will receive via this particular way of communication varies depending on the service provider - some provide you with professional phone support, various others offer general and customer support only since some issues are more time-consuming and it is a lot less difficult to be resolved via a ticket, especially when the situation has to be escalated. Still, it is good to find that you can always contact your web hosting supplier since there're numerous small-scale problems which can be managed without difficulty and in a timely manner with a call, not mentioning that you will be able to get additional info regarding the services even before you become a customer.

Phone Support in Shared Hosting

If you decide to get one of our Linux shared hosting, you will be able to get hold of our support team via phone for 14 hours per day. We can help you select the proper package for your web sites because we think that it's better to discuss these matters with a live person. If you already have an account, we can assist you with your sales/billing questions and / or general matters, even with some technical problems that don't require too much time or escalation to an administrator as it is more appropriate to open a ticket for time-consuming troubles and have all the communication in one place. We now have phone numbers in the US, the United Kingdom and Australia, so you can call the one you prefer and talk with our representatives.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day telephone support, you can be certain that there is always someone to assist you if you have any queries about the semi-dedicated server plans that we offer. Whether you wish to know more about the plans, you have some billing issue or some general problem, you can call us. Although some more complicated problems could need a support ticket to give some time to our tech support team to investigate, we are able to help you with a lot of technical questions over the phone as well, saving you time and efforts. As we have data centers on as many as 3 different continents - in the USA, the UK and Australia, we have local phone lines in all of these countries as well. If you're in a different country, we have a global number where you're able to get in touch with us.