24/7 Customer Support in Shared Hosting
All of our Linux shared hosting offer you 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring about our services well before you make a purchase or you are a current customer and you have any kind of question or some problem, you'll be able to contact us at any time, which includes holidays and weekends. We have numerous channels to get in touch with us - several telephone lines worldwide for your convenience and live chat support for billing, pre-sales and basic questions; e-mail messages as well as support tickets for more complex issues or any troubles that need longer time to research and fix. In contrast to many other web hosting service providers, our trouble tickets feature a guaranteed maximum reply time of only 1 hour, so regardless of what your problem is, it will be resolved timely and you won't waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how essential it is to receive timely assistance, particularly if your site is not running as it should be for some reason. All of our Linux semi-dedicated hosting come with 24/7 customer and technical support, thus in case anything happens, you are able to use various methods to let us know - phone line with a couple of local numbers around the globe, live chat, e-mail messages and support tickets. The first two methods are for pre-sales, billing and common matters, so that if you do not have an account yet, for instance, you're able to find additional info about our services, or we can assist you with simpler tech problems. The second two methods are for strictly tech issues or anything that's more time-consuming considering that it's easier to track the correspondence between you and our technical support crew. The guaranteed max response time for them is merely one hour, the regular one - 15-20 minutes, so you will not need to wait for a whole day so as to get assistance as you may have to do with other service providers.
24/7 Customer Support in Dedicated Hosting
All the dedicated server plans that we provide include 24/7 support through numerous methods of communication and with a one-hour maximum reply time guarantee. If you want to find out more about the packages or you have some general or billing questions, you will be able to call one of the local numbers that we have globally or you may use our live chat support and speak with a live representative. For strictly tech difficulties which require the help of a technical support person or an administrator, you're able to open a ticket from your billing Control Panel or you can send an email message, as all of these channels are more appropriate to keep track of a specific matter. The response time for them rarely is more than half an hour, therefore you can forget about having to wait for a whole day to receive support. Our support service is available for all of the server-related issues, as well as the pre-installed software. If you need help with third-party apps, you may consider ordering the Managed Services upgrade that we provide for all the plans.